I just wanted to say thank you for the special shipment service on this order -- we received this gift in plenty of time for Christmas and it has been the most favorite present for my 4 year old daughter. Thank you again for this amazing customer service experience, it is one of the best I have had on the web!

Sincerely,
Margaret L

Thank you so, so much for your help with this. With online companies, as
customers, we're never quite sure how the customer service will be. Some
companies just don't care. I really appreciate your help with this and will
definitely order from you again, and will MOST definitely recommend your
company to people looking for special gifts.
This was a special gift for my twins
16th birthday, and your company rushed a part to me that was broken,
overnight, so I'd have it in time. I am so pleased with the service from
your company. And, my daughters loved their music boxes.

Thank you again.
Lynn Paul

Hi Brenda,

Yes, we received the music box on Monday just as we requested! It is just perfect!
Our event chairman opened it today and had tears in her eyes. What a very special gift!
Thank you for your efforts in getting it "rushed" to us. We look forward to future business with E Musical Gifts.

Best-
Amy Huth

You’re wonderful! Thanks for the quick response. Your excellent customer service is why I keep shopping at emusicalgifts.com for gifts!

Thanks again,
Marina

To Whom It May Concern:

I ordered a gift from your company on Friday evening and cannot believe that it is already on the FedEx truck and out for delivery!!! Your company has far surpassed by expectations! Thank you so much for 100% OUTSTANDING CUSTOMER SERVICE. Also not to mention, I encountered an issue when placing my order Friday night and a woman named Sue called me back first thing Monday morning to resolve.

Again, simply amazing! Thank you! Susan, Tampa, FL

Dear Brenda:

Thank you so much for your help with the music box gift for the little girl
in Rome. I received a thank you note today that it arrived the day before
her birthday and she loves it!

Thank you again for your help. You helped make a beautiful child very
happy,

Emily M Ricchi

Dear Brenda,

We recently ordered our second music box from you. I don't expect you to remember our first one, but you saved the day when you went out of your way to provide me with my favorite Beatle song for my Granddaughter's first Christmas.

Our second box has her picture on it, and I'm writing to tell you how happy we are with it.

It goes well beyond what we could have hoped for or expected, and because of your efforts, you have gained not only a new customer, but a very happy Grandbaby!

It is our plan to purchase at least 2 music boxes each year for the baby, and we won't deal with anyone but you from hereon out.

Your sincere concern regarding my original Beatle song predicament, and your last minute solution made a very happy
Christmas for us.

If you desire to use this e-mail as an endorsement for your company, please feel free to do so. Not only do I give you my permission, but I also give you my deepest appreciation for what you did.

Very Truly Yours,

Dave Decker

Thank you so much for your quick response and positive approach to my dilemma! I really expected a hassle. We buy a music box for our daughter every year, it is a tradition, she is 18 this year so she has a lot of boxes. You have won me over, I won't shop anywhere else for our boxes. With customer service like this I'd be crazy!

Again, thank you so much and MERRY CHRISTMAS!!

Deborah H.

Dear Brenda,

Thank you so much for your help with the beautiful music boxes and placement of
my brother's picture. They are so beautiful. My brothers and sisters and
parents will be very moved to have this beautiful memory gift. Please extend my
warmest appreciation to all those who put this beautiful gift together. We will
cherish it always.

Very best,
Marie Granieri, Sister to James Cartier, World Trade Center, Tower II

Today I received the two music boxes I ordered for our granddaughters 18 birthdays. They are beautiful, and I'm delighted with both your product and your customer service. Thank you for helping to make their 18th memorable. I will remember you the next time I'm looking for a unique gift.

Sharon Jackson
Yua, AZ

Dear Brenda,

I'm happy to report that the package arrived on time! Thank you so much! It arrived on Friday as a matter of fact! And the gift was perfect for the occasion as always. After purchasing three music boxes from your company I can say without a doubt that you guys are THE BEST! Fabulous products and incredible customer service that is all too rare these days! Have a wonderful day Brenda, knowing that YOU and eMusicalGifts are... wonderful!!

Mary Wiersum

I was amazed at the wonderful care and service you extended me in finding
a "special" Christmas gift for my son's girlfriend. Nancy, you went
beyond the call of duty finding the NC STATE fight song to go into my
selected music box. What a wonderful company and I will certainly
remember you for future purchases.
As well as the service, I received my order so promptly, I was shocked.

Thank You so much for all of your help.

Sincerely,
Dale Cronce
Sunbury, NC

I have just received your parcel containing the below mentioned and would just like thank you for sending so promptly.
I am absolutely thrilled with the musical box and have to say that the picture on your website does not do this jewelry box justice --- it is absolutely beautiful. I have purchased the box for my mothers 60th birthday, she had searched England high and low many years ago looking for a musical box with the tune limelight (this tune has sentimental value) however was never successful - she will be blown away when she is presented with it - once again thankyou so much!

Susan Sergeant

I don't even know what to say ... Sure is rare to find a company with this kind of customerservice! FANTASTIC!! I will surely recommend you to my friends.

Thank you again for the great service!

Kindest regards,

Tamara Lefers de Wijngaert
The Netherlands

The music box has been delivered and it is beautiful! As with my first purchase from emusical about two years ago, the finished product is sensational. Thank you for your patience and excellent communication.

Annette Smith

Dear Brenda & Customer Service staff,

The music box and brass plaque from our order arrived yesterday.
We are SO PLEASED!

You were absolutely right, Brenda; the quality of this item is exquisite. Web photo doesn't do it justice.
Thanks for ALL your help with this order. The receipient, an 18 yr old disabled young woman, will undoubtedly be delighted with this unique gift!

I want to thank you so very much for the wonderful service and quality of the Music Box I just received.

On May 3rd I ordered your Sarah's Angels Music Box, the angel and baby in the cradle that plays "Rock-a-Bye Baby". This is to be a gift for my only granddaughter who is expecting her first child, a baby boy, any day now. I had searched and searched for just the right music box (she has received a music box from me every Christmas and special occasion since she was born) and when I saw this on your web-site I couldn't believe my eyes. It was received in two days and is so beautiful! I have, over the years, checked out many sources for music boxes but have never seen another that equals yours.

Again, thank you so much. You can be certain I have this site in my "favorites" and that I will be recommending it to all my family and friends.

Luella Osterhout, Berlin, NY

I just wanted to let you know how impressed our entire library staff has been by your beautiful product and great service. Who knows ... ? This
may lead to some future orders.

Thanks again for all your hard work.

Lois W.

I have never seen such phenomenal customer service.
I had ordered the musical heart for my mom for Mother's
Day on April 13 and she received it on April 14.
That is absolutely incredible. THANK YOU VERY MUCH.

I used your musical boxes as a gift for my bridesmaids
in the past. Again, the service was great, but what
was more important the product was beautiful. All the
girls loved it.
If someone is looking for a personalized, unique
gift-your company is the way to go.
Thank you again and make it a great day- you made
mine.

Maria Biala

Brenda,
I just wanted to say Thanks again so much! The little frog arrived Fri. I told you that it was for my brother who is recovering from kidney cancer. He was a professional bass fisherman. His kids brought a little frog just like this one to the hospital when he had his kidney removed. He got such a kick out of it. He said in the months following that everytime he was in bad pain & feeling low, he would press that little frog's hand & no matter how bad he felt, it made him laugh. He is doing pretty good now & one of his son's has been taking him bass fishing with him. ...That is how he lost his other frog. My mom had made a little "life jacket & fishing cap" for it & they would take it with them to bass tournaments as their mascot. Well, he blew out of the boat & they didn't realize it until it was too late.:) My mom said he joked about it but she could tell he was just sick about losing it. We had looked everywhere for a replacement & had not found one until I found yours. I wish you could have seen his face when we brought it in to him last night. He got the biggest laugh out of it. He called all of his kids up & said guess who's here, then he would play the song for them on the phone. They say that laughter is the best medicine..........there was plenty of medicine last night. We laughed & laughed over him & that little frog. You really helped make his birthday one he will never forget.
Blessings to you!
Robbie

I recently purchased one of your music boxes with my picture reproduced on the top. I just want to compliment you on the quality of the work and the speed of the shipping.

This was a present for my wife for Valentines Day, and the picture was of our two cats; one of which who passed away recently. My wife was quite taken with it.

Sincerely,
Eric Fried

I ordered my husband's grandfather one of your music boxes where you insert the photo. The box was absolutely beautiful. I also was able to pick the music from the standard songs list, "Somewhere my Love" I inserted a copy of his wedding photo. His wife has been gone now for several years and she used to play that song for him on the piano. Needless to say he actually cried when I gave it to him for Christmas. Still almost a month later he stares at it and listens to it often and still gets teary eyed, and he just keeps telling everyone how much it means to him. Thank you for helping me to make Gramp's Christmas extra special and have him feel closer to his wife who he misses so much.
Sincerely,
Rhonda

I was sure it was going to be a disaster. The only gift my
3-1/2 daughter has ever asked Santa for couldn't be found until I saw your site. So, I ordered her requested music box and paid for two-day shipping. However, there was a mix-up at the warehouse and it was shipped ground and due to arrive after Christmas. Due to weather delays another package could not be guaranteed to ship overnight. So, I was bummed and upset for my daughter.
I spoke to Brenda on the phone after calling your customer service number. Not only did she apologize continuously for the error but promised me she would do what she could even though we both knew that the likelihood of my getting the music box was slim to none. However, Brenda did the miraculous!! She may not have been able to get me the music box from your store, but she went beyond all my expectations. She directed me to a store which just happened to be within a mile of my house in Jacksonville, Florida that had a music box almost identical to the one I had ordered! It was a store I never would have thought to go in to purchase such an item. I was able to run right over there and purchae the music box immediately.
KUDOS to you and your customer service! A HUGE THANK YOU to Brenda who can know that she saved Christmas for a little girl who wanted to "dance to the beautiful music" on Christmas morning. Any store around should take lessons from you on what customer service should be like. Thank you so very much. You are and angel.

Wendy F.
Jacksonville, Fl

Dear Brenda,
I wish to thank you for your prompt assistance. You should be commended for such excellent customer service in our world where consideration is often lacking. I will share my wonderful experience with your company with family, friends and co-workers. Please have a safe and blessed holiday.

Ellen Land

This note is long overdue.

Months ago, I called wanting to order a certain musical carousel by Mr. Christmas. I spoke with your employee Mark. The item (#79901) was just impossible to find and Mark went above and beyond to try and find it for me.
He returned my every call and kept me posted the whole time while he was looking. And he was just as kind as he could be.
It is nice to know that in this world, there are people as nice as Mark. Please know what a wonderful empoyee you have!
The item ended up being discontinued. Still, I am happy to have met Mark per our phone conversations.
Thank you and I will certainly call again if I should wish to order in the future.

Sincerely, K. Schwab

I just spoke to Julie, one of your CSRs. It is 11pm in your timezone and
she was an absolute pleasure. "Courteous and Real" are the words I would
use to describe her. I imagine you do not get many compliments from 25 yr
old male customers. I hope that speaks to what a fabulous job she did.
If I could convince her to battle the horrible weather in San Diego I
would steal her from you. My employer needs more people like her.

Scott Schwarz

Brenda,

The music box arrived yesterday and it is stunning and so beautiful. It is a wonderful gift for the special person in your life. Thank you so much for your prompt response and help with this. The service you provided was very helpful and quick. Thanks again.

Regards

Linda Edwards/United Kingdom

Dear Sir/Madam:

Just wanted to let you know that the musical jewelry box I recently ordered was absolutely beautiful. I had sent in my own picture and the item was a gift for my daughter’s birthday. Even though I ordered it at the last minute, your company did its best to expedite the order promptly. I have not one complaint about the item, from color to workmanship to quality. I showed the product to many friends, and they are now aware of your website. Thanks again for a job well done. I would not hesitate to use your services again in the future.

Sincerely,

Deborah L. Lanigan

Hey Mark,
>
> You're a man of your word. The Mini Milano Music Box arrived at the hotel
today just as you promised. Sharyl loved the gift and the song along with
the digital image I e-mailed to you have special meaning to us. You made one
pretty little lady extremely happy. Thanks again for the extra effort to
have it delivered before June 12. The timing was perfect!
>
> Tom Patterson

Brenda,
I just wanted to send you a note telling you how very much I appreciated all your kindness and effort.
The music box that I purchased as my gift for my new bride, Lisa, could not have been a bigger hit.
She was completely surprised and amazed and weepy when she realized it was her own painting that had been reproduced on the top of the music box.
It was perfect. Thank you so much for helping me to pull this off.
I am very happy and, most importantly, Lisa is very happy...and that is
what it's all about for me.

The level of customer service that you provided me was beyond anything that I could have hoped for and went a long way toward keeping a worried Groom...not so
worried.

Thank you again for helping me create this wonderful wedding memory that
we will have for the rest of our lives.

Most Gratefully,
Jim Hubbert

Hi Brenda,

Just wanted to let you know that I received the musical booty yesterday. My
wife saw it and was very delighted. Thank you again. I could not be happier
and pleased with the items I ordered so far.

You will be getting orders for Christmas from me.

By the way, were you the one who wrote the card? If so, you have beautiful
penmenship.

Have a terrific day and lots of business.

Ciao,

Fabian

Dear Customer Service,

Please pass along to your team that the music box arrived today, April 26!
I can't begin to tell you how shocked I am or pleased at the unbelievable customer service! It is absolutely second to NONE! I have NEVER received such excellent service. EVER!

Thank you for expediting my special order request and making this memorable occasion so special.

With my best,
Bonnie Lovelace

Hi Brenda:

I received my music box today for my granddaughter and I cried when I opened it. I remember those music boxes when I was young. I want to thank you for all your help. I can tell from our conversations that you are a very caring, understanding woman. Thanks again and God Bless You. I know I will be ordering more music boxes and I will ask for you if you are still there.

Thanks and Happy Holidays
Debbie

Hi, Brenda.

Just wanted to drop you a note to let you know that the "penguin" music box was a huge success. Our retiree loved it. As she said, "it's a one of a kind". I told her it was for the time being, at least; and told her it would always be the "first of its kind". Everyone who saw it loved it; thought it was beautiful; and thought it was a great gift.

Again, thanx for all your help; it turned out great. And if I have anything to say, we will be re-ordering as others retire from our board. I've already put in my order for when I retire.

Greatly appreciated.

Connie

I would like to thank you for my order. I just received it last night and it was all that I expected. I didn't think that I would get such quick delivery. I was expecting to receive the music box next week or later, but instead I received my package 3 days from ordering. That's excellent!

Thanks again, and I look forward to doing business again in the future.
Alfred

Hello
I just wanted to write and tell you that I received the music box that I ordered from your company. I received the box today and was so very happy. I did not expect it this soon!!!!!!!!! I received it in excellent condition and I am very happy with the product. This is for our 4 year old Granddaughter. I surely will be doing more business with your company in the future.
Thank you so very much, a very satisfied customer.
Barbara L

Dear Mark,
I just came from my parents' house where a large shipment from emusical gifts was awaiting me... I brought the package home, and immediately tore it open... I WAS SO EXCITED!
I took each box out, listened to each song with tears in my eyes, and put the boxes in categories: bridesmaids, parents, grandmas... Then I saw one oddball package-- An additional one that I didn't order! It was giftwrapped, with a card attached. The card read: To the Bride and Groom, from Mark and the staff of emusical gifts. The music box gift that you so thoughtfully sent to us is GORGEOUS.
I was reduced to tears! I am so touched by this sentiment that I have been inspired to share my story with all brides-to-be. I plan on forwarding my story to bridal magazines, web sites, and to everyone I know.
This feeling that I have from my experience with you and emusical gifts is one that all brides should be able to feel... Planning a wedding is a very stressful experience, and you helped me ease my apprehension exponentially. This kind of customer service is so rare and refreshing... I have never experienced anything like it. I am so grateful to you and the entire emusical gifts staff... You have secured a customer for life!
Eternally grateful,
Kristie Thelen (soon to be Kristie Edwards)
:)
Please keep up the good work...
And do you have a supervisor's email that I can send a thank you to? I need for emusical gifts to know how absolutely wonderful you are (I'm sure they already know!) THANKS AGAIN FOR EVERYTHING... You are truly WONDERFUL.

I received it today. That was incredibly thoughtful of you. Thank you so much. You can be sure I will shop with you again and speak of your professionalism to others. Wow. Not used to such service. You're the best.

Thanks again. K. M..

Brenda -

I received the music piece yesterday and had it installed in the jewelry box
in less than 5 minutes!
I want you to know that I am very thankful for the service you provided me.
I have come to expect less than adequate customer service from those I do
business with, but you defintely proved me wrong in this case! It is a very
rare thing to have the response and true care for me as a customer shown the
way you have.
As with all wedding planning, you are going to run into a few glitches,
thank you so much for making my gift to my bride NOT be one of those
glitches!!! I know she will cherish this gift, and the music in it (the
song is being played during our wedding) forever. It will always remind me
of the way you made it right!
Thanks again!
I would encourage you to pass this along to your supervisor so that she/he
knows the kind of care you are showing your customers. Also, feel free to
use this as a testimonial to show other potential customers the kind of
customer care they will recieve after their purchase.
Keep up the great work, and look for my orders coming through in the future,
because you have made a loyal customer for life!

Thanks,
Drew Hull

P.S. Please pass this thanks on to Don also. He was equally great to work
with!

Thank you so much for the great service. I had almost given up hope of getting a Mrs. Beasley doll in time for my daughter's birthday, but you came through for me. Ordering was easy & pleasant and the doll arrived in a week (or maybe only 6 days). I'll certainly remember your site and tell all my friends about it.

Dale

Brenda,

I want to take the time to thank you for such an excellent music box and outstanding service. Mark Alexander did a great job of follow-up right up to the time that I actually received the package from Fed Ex. My wife was as happy and pleased with the gift as I could have imagined. she could not believe that you were able to do such an outstanding job of reproduction of our announcement. She loved the box when she saw it and loved it even more when she heard our "wedding song". Thanks again, give my regards and a big THANKS to Mark.

Sincerely, Bob Lobdell

I wanted to let your company know that I inquired about a piece to a music
box of my mothers and I received the absolute best service I could have
asked for. It is very rare to have an internet (or any company) respond so
quickly and professionally. Brenda was the individual who assisted
me and she responded to me within hours of my request. I will continue
doing business with your organization and will refer others to you because
of the service Brenda provided. Thanks for showing me that customer
service is still out there and thanks to Brenda for all of professional,
prompt service!

Sincerely,
Amy Deane

Hi Brenda...

Just a quick note to say thanks for all your help in making sure this order was just what I wanted. I really appreciate that it got here in plenty of time for my 6/10 deadline. I'll certainly order from your company again.

Barbara Hill

Brenda,

I just received this box. It looks just like the picture and is very beautiful. This is exactly what I wanted! Thank you for all of your help in making my present to my special someone, very special indeed.

Ross Mountz

Ms. Lowden:

Thank you once again for your advice and help. It is refreshing to know that there are people like you and businesses like E-musicalgifts.com that still provide such great customer service. I will look here first for future gifts. Thanks again.

Thanks again. I also, want to tell you that I do most of my shopping online. This was the first year that I have discovered The eMusicalGifts site. The communication and customer service is great!!! I will pass along my positive feedback about your site to my friends.

Thanks again!!! Dotti

We just had to write to thank you and commend you for your marvelous service. Jim (my husband) ordered the music box for me around noon on Saturday, 9/21. It arrived Wednesday 9/25, which we consider so quick as to be dizzying. However, we found that it was not the one we ordered. It played Christmas music but we had ordered the classic music. The next day (9/26) Jim called you to see what we needed to do, and you immediately arranged for FedEx to pick up the music box the following day (9/27), which they did, early in the morning. This was greatly appreciated, as we live in a rural area, so we didn't even have to go in to town to send the music box back to you. The correct music box was delivered Thursday 10/3. So, all of this was done in less than two weeks. You certainly provide very impressive services. I'm already saving for my next music box, which we will most definitely order from you. Incidentally, I love my music box. It is so beautiful, visually and musically, that it brings me joy.

Penny Burwell / Ohio

I just wanted to thank you for keeping in touch with me and finding that tune for me. I looked at all the local stores that carried jewelry/musical boxes and none of them had anything that even resembled the one I ordered from you. They weren't even willing to try and find something like it. You on the other hand went out and found it for me, and that says a lot about you and your company.

Thank you,
Anthony

Hello,

I just wanted to take a minute to thank you for the wonderful customer service that I received through your site. I work for a huge Retail chain and know the importance of all our customers and what they mean to our business. I have spent thousands of dollars over the internet and have never received the "one on one" customer service that you provided to me. The fact that you would call me at home worried about when I would be needing the musical item utterly surprised me. I will make sure that I shop again with you when I'm in need of a special "one of a kind " item that you offer. I wish you continued success!

Thank You Again,
Linda

Dear Brenda,

Our Receiving Dept. just brought me the music box and I don't have the words to tell you how perfect it is. THANK YOU! I've trotted it around from office to office with a big grin on my face and people have already asked, "Where did you get that?" and I told them.

Brenda, thank you for going so out of your way to make this happen for me.  I am so impressed with your personal attention and service, and the quality of your merchandise.

Thank you again,

Pat Northcutt

You are the nicest person I have ever dealt with over this computer. Thank you so very much for everything, you are a kind human being, wish there were more people like you.  My sister is going to LOVE the doll. It was her favorite as a little girl. Thank you again. I sincerely appreciate your efforts. Thank you thank you.

Carol

You have restored my faith in customer service, which in this day & age, is truly a feat- thank you!

Sincerely, Margie

Very seldom do you find someone to go that extra link for you.... I really appreciate all your help .... In this day and age it's hard to even trust a retailer that you know .... Thank you again for going the extra mile..... rest assured I will have no qualms recommending eMusicalGifts.com to anyone who asks. Your communication is greatly appreciated.

Marcy Pickering

Hello,
Recieved pacifier in the mail today. Wonderful idea, hope my new baby will like it. I'll let you know, sometime after Feb.! :) Nicely packaged, loved the ribbons! Thank you so much, it has been wonderful doing business with you:)

Charan

This year for Christmas my mother sent my baby a horse that played music. It was the softest and sweetest toy and it soon became his favorite. Then last week the unthinkable happened. The horse stopped playing. I've never seen my one year old so devasted. He sobbed. I called my mother across the country to see if she could get another, only to find out that she had bought that from a dealer who picked it up at a Toy Fair, and he only bought one. Well, we went online, and out of close to 80 sites, this was the only site that had the right horse listed. Yesterday he arrived. I wish you could have seen the look on my son's face. It was like a long lost friend had returned.

So I'm writing to thank you, not only for carrying this horse, but for the timely shipping. You made my son's day.

Sincerely,
Amanda Rowan

Brenda,

Just wanted to tell you what a wonderful thing those musical pacifiers are. My three week old daughter loves hers. It soothes her when nothing else will...my seven year old likes to play with it too. I will definitely be ordering a few more.

Thanks for your email...Kelly Kimball

Hi Brenda thanks for the return e-mail. I have received the pacifier and it
is perfect. I like the purple one, and you are right, I will be buying more.
I have never seen anything like it. It is a great product. I purchased this
for my sister she is expecting in February.

Thanks again. Karen Maher

I cried when I was no longer able to get these pacis locally. And since you
have worked SO hard to make sure I get them, you have a very loyal customer
for life. I have sent links to your shop to all my friends that have small
babies in their families.

THANK YOU!!!!!!! Mary Medlock

Dear Brenda,

I received my new globe today. It arrived in perfect condition. I'm very happy with it. I want to compliment you on how quickly and efficiently you took care of my problem. I will definitely recommend you to all my friends, and will be looking forward to doing business with you again.

Thank you. Betty Eckhardt